Shipping policy
SHIPPING POLICY 🚚💨
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Shipping Destinations 🗺️We ship to addresses within the United States and Canada 🇺🇸🇨🇦. We do not currently offer shipping to P.O. boxes, APO/FPO addresses, or international destinations outside of North America 🚫📭.
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Order Processing 📦All orders are subject to verification and processing prior to fulfillment ✅. Orders are processed during standard business hours on business days, excluding federal and statutory holidays observed in the United States and Canada 📌. Submission of an order does not constitute a guarantee of immediate processing or shipment ⏳.
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Shipping Carriers 🚛We reserve the right to select the shipping carrier and service level at our sole discretion. Carriers may include, but are not limited to, USPS, UPS, FedEx, and Canada Post 📮. Carrier selection is based on destination, package dimensions, and operational considerations 📏.
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Shipping Rates 💰Shipping rates are calculated at checkout based on the destination address, package weight, and dimensions ⚖️. All applicable shipping charges will be displayed prior to order confirmation 🧾. We reserve the right to modify shipping rates without prior notice.
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Delivery ⏱️Delivery is subject to carrier availability, destination accessibility, and circumstances beyond our control ⚠️, including but not limited to weather events 🌧️❄️, carrier delays, customs processing (for cross-border shipments) 🛃, and force majeure events. We do not guarantee delivery by any specific date or within any specific timeframe 📆.
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Shipment Tracking 📍📩Upon fulfillment of your order, a shipment confirmation and tracking information will be provided to the email address associated with your order ✉️, where available. Tracking updates are generated by the carrier and are outside of our direct control 🌐.
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Cross-Border Shipments (Canada) 🇨🇦Orders shipped to Canadian addresses may be subject to import duties, taxes, brokerage fees, and customs clearance requirements imposed by the Canada Border Services Agency (CBSA) or other applicable authorities 🏛️. These charges are the sole responsibility of the recipient 💸. We are not responsible for delays resulting from customs processing.
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Address Accuracy 📝The customer is solely responsible for providing a complete and accurate shipping address at the time of order placement ✅. We are not liable for delays, non-delivery, or additional costs arising from an incorrect or incomplete address provided by the customer.
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Lost or Damaged Shipments 📦💔In the event that a shipment is lost or arrives damaged ❓, please contact us promptly so that we may initiate an inquiry with the carrier 🤝. Resolution is subject to the carrier's investigation process and applicable policies. We are not liable for losses attributable to carrier error or circumstances beyond our control.
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Contact 📞✉️For shipping-related inquiries, please contact our customer support team through the contact information provided on our website 💬。